SHOPIFY EMAIL & SMS | RETENTION BY DESIGN™

The customer-first
retention agency
for Shopify brands.

The customer-first
retention agency
for Shopify brands.

We help Shopify brands capture more visitors, turn first purchases into repeat purchases and build customer relationships that grow beyond the first sale - using email, SMS and customer data.

We help Shopify brands capture more visitors, turn first purchases into repeat purchases and build customer relationships that grow beyond the first sale - using email, SMS and customer data.

Get your email audit

See the work

35%

avg email attributed revenue

10-12%

avg opt-in rate

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More traffic means very little if customers never come back.

More traffic means very little if customers never come back.

Most brands focus heavily on getting the next order through ads, while visitors leave uncaptured and previous customers receive little reason to return. We build the systems that recover more value after the click and after the first purchase.

Most brands focus heavily on getting the next order through ads, while visitors leave uncaptured and previous customers receive little reason to return. We build the systems that recover more value after the click and after the first purchase.

40%

40%

of total revenue from email & SMS: the benchmark for our retention programs

14 days

14 days

from audit to first shipped improvements

FEATURED WORK

Retention by Design™, in practice.

Retention by Design™, in practice.

Sofiaman

+118% email attributed revenue

4.1M+ RON generated

+183% flow revenue YoY

11.9% mobile opt-in rate

From rebuilding the core flows and acquisition forms to running a consistent campaign calendar, we turned email into a growing revenue channel for one of Romania’s most loved sleepwear brands.

Sofiaman

+118% email attributed revenue

4.1M+ RON generated

+183% flow revenue YoY

Quiz pop-up (15% opt-in)

From rebuilding the core flows and acquisition forms to running a consistent campaign calendar, we turned email into a growing revenue channel for one of Romania’s most loved sleepwear brands.

Sipit

Email became 30% of online revenue in 14 days

6 core flow designs

Pop-up converting 10%

~30% of online revenue from email

With most of Sipit’s business happening in retail, email had never been a major revenue channel. After designing and launching four core flows, automation was generating around 30% of online revenue within two weeks.

Sipit

Email became 30% of online revenue in 14 days

6 core flow designs

Pop-up converting 10%

~30% of online revenue from email

With most of Sipit’s business happening in retail, email had never been a major revenue channel. After designing and launching four core flows, automation was generating around 30% of online revenue within two weeks.

Everything you need to get more from the customers you already acquire.

Everything you need to get more from the customers you already acquire.

We find where visitors and customers are dropping out, build what’s missing and keep improving the journey over time.

We find where visitors and customers are dropping out, build what’s missing and keep improving the journey over time.

Capture more visitors

Capture more visitors

Pop-ups, quizzes and landing pages that turn more paid and organic traffic into an audience you can reach again.

Convert customer intent

Convert customer intent

Welcome, browse, cart and checkout journeys built around what customers are interested in.


Create reasons to return

Campaigns, post-purchase journeys, cross-sells, replenishment and

win-back communication.

Testing & Improvement

Testing & Improvement

Ongoing testing to understand which audiences, messages and offers generate the strongest response.

START A PROJECT

Send the store. We’ll show you where you’re losing customer value.

Send the store. We’ll show you where you’re losing customer value.

Share your Shopify URL and we’ll identify three specific opportunities to capture more visitors, improve the customer journey or generate more repeat purchases.

Share your Shopify URL and we’ll identify three specific opportunities to capture more visitors, improve the customer journey or generate more repeat purchases.

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Shopify Retention